Delete your User/Library/Caches folder (go to the the 'GO' menu in the Finder, hold down the Alt/Option key and click on 'Library' then select the Caches folder, select all of the items in the Caches folder and delete them.).Delete the items in the main Library/Caches folder (main hard drive->Library/Caches, then select all of the items in the Caches folder and delete them - You will need to enter your admin Username and Password).Fortunately, the process hung (spinning beach ball) and I force quit and restarted before making a BIG MISTAKE. The next thing I tries was to 'Clean' all of the installed adobe apps which, as I understand, would delete ALL of my installed Adobe apps. Solution 4: Reinstall the Creative Cloud desktop app using an administrator account Result: again, able to clean once then not again. Solution 3: Run the Adobe Creative Cloud Cleaner Tool Unable to delete any additional times with the message "there are other Adobe application that require CC" (or something to that effect). Result: was able to delete and reinstall first time. Solution 2: Uninstall the Creative Cloud desktop app, and then reinstall it Result: kept getting the error on restart Solution 1: Repair Creative Cloud desktop app I tried to 'Repair' numerous times to no avail. I started to get the same error recently (maybe after upgrading Photoshop to latest version (21.2)?). Read ahead first as this may work for you as well. Practical suggestions on solving the problem will be very welcome.įirst, let me say DO NOT DELETE ALL OF YOUR ADOBE APPS. A click these icons causes them to dissappear without any message. If I try to uninstall Photoshop or Lightroom, I get message saying that I need to use CC Desktop for uninstall, but of course I can't do this because CC Desktop isn't working.Ī strange feature of this problem - there are often multiple icons for Adobe Creative Cloud in System Tray / Notification Area. I have also followed Adobe's other online suggestion, but the Creative Cloud Cleaner Tool option has not been followed through because the online instructions don't work if I try to uninstall CC Desktop using method in online instruction I get message saying it can't be uninstalled because CC applications need it. My efforts to fix the problem with the CC Desktop app have followed options to "Quit", "Repair", "Get help" and "Relaunch". (I should add that both Lightroom Classic (9.2.1) and Photoshop (21.1.2) have both been working OK throughout the period of this problem.) On the first successful reinstall, CC Desktop was able to complete updates of Lightroom Classic and Photoshop. I have twice managed to uninstall CC Desktop (using Adobe uninstaller download) and reinstall a fresh CC Desktop download, but the problem was back again on the following day. Please download and install a new copy of the Creative Cloud from ' '." with options to either "Quit" or "Repair" I also get a persistent repeating message saying, "Adobe Creative Cloud is needed to solve this problem. Relaunch Creative Cloud or restart your computer and try again" with options to "Get help" or "Relaunch". The CC Desktop app window is empty except for spinning wheel, plus message "Creative Cloud is taking longer than usual to load. NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.Creative Cloud Desktop app has not been working properly for several weeks. Use the desktop app to install your cc programs/trials Reinstall the cc desktop app using the "alternative download links" at the bottom of the page at If windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this) If windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this) Then uninstall the cc desktop app, again using the correct uninstaller per. Uninstall every cc app including preferences per If that fails, do a clean cc install carefully following each applicable step: If that fails, uninstall using the correct uninstaller from. Reset the cc desktop app by making sure it's in the foreground, then press: Use the desktop app to install your cc you If you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at Update your ms visual c++, if it can be updated Repair all ms visual c++ versions that can be repaired. Ĭheck for, and if available, update your os Then uninstall the cc desktop app, again using the correct uninstaller. Uninstall every cc app including preferences, If that fails, do a clean cc install following each applicable step: If that fails go ahead and uninstall using the correct uninstaller from. Reset the cc desktop app: make sure it's in the foreground, then press:
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